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These terms set out how bj77 operates your account, handles your data, and resolves questions about access — covering everything from your Touch 'n Go eWallet transactions to your session activity. Availability depends on local law and is valid where eligible regions permit.
Access to bj77 and its features depends on local law and is available only where permitted in eligible regions. We do not operate in jurisdictions where such services are prohibited, and it is your responsibility to verify that your use of this platform complies with applicable laws where you are located. When you create an account, you confirm that you meet the eligibility requirements for your region. Your account wallet — whether funded through Touch 'n Go eWallet, Boost, or GrabPay — is subject to the transaction terms set out in your account dashboard, not in a separate document. Records of deposits and withdrawals are visible after login under your transaction history. We may update this policy when regulatory requirements or operational practices change. Where we make a material change, we will note it within your account notifications. Continued use of your account after a policy update is treated as acceptance of the revised terms. If any part of this policy conflicts with local law, the local legal requirement takes effect. Questions about a specific clause can be directed to our support channels listed below.
Transactions via Touch 'n Go eWallet are recorded in your account history and subject to the payment terms shown at the point of deposit or withdrawal.
Boost payments are processed through the rail shown in your account wallet section. Limits and verification requirements are displayed in the transaction flow.
GrabPay is available where the rail is active for your account region. The current status and any restrictions are shown in your payment settings after login.
Changes to these terms are communicated through your account notification centre. The effective date of each revision appears at the top of the updated policy page.
Not every part of your bj77 experience falls under a single policy. This section clarifies which areas these terms govern and which fall under separate frameworks or third-party responsibility.
Login, authentication, session management, and account-level settings are covered fully by this policy. Any dispute about account access is handled through our support team.
Deposits and withdrawals processed through Touch 'n Go eWallet, Boost, and GrabPay are within scope. The terms displayed in your account wallet apply at the point of each transaction.
Game content from studios including Habanero, Spadegaming, and PG Soft is governed by the terms of use shown in the lobby. We provide access to that content; each studio holds its own content rights.
External payment providers, telecoms, and device platforms operate under their own terms. bj77 is not responsible for the policies of those third parties.
You have practical steps available at any point to review, correct, or query how your account data is handled. Log in and open the Account section to see your profile fields, transaction history, and session records. If a detail such as your registered contact or display name is incorrect, use the Edit fields shown on the account page to submit a correction — changes are reflected once verified. For anything the account page does not cover, such as a request to close your account or remove historical data, contact us directly through the support routes listed in the section below. We aim to acknowledge requests within a working day and will confirm what action is possible based on our current policy and applicable local requirements. Keep a note of your request reference so you can follow up if needed.
Your transaction history, session log, and account details are all visible after login. No separate request is needed to access this information.
Edit your registered name, email, or contact number directly from the Account page. Fields that require identity verification will prompt the relevant steps.
Send your question to our support team via live chat or the contact form. Include your account ID so we can locate the right records quickly.
To request deletion of personal data, contact support in writing. We will confirm what can be actioned under applicable law and current retention requirements.
For any question about your account terms, data handling, or access rights, our support team is the right starting point. Have your account ID ready so we can match your request to the correct records.
Open the chat widget from any page after login. Describe your question and share your account ID for the fastest response.
Use the form in your account dashboard under Help to submit a written query. You will receive a reference number once submitted.
Send your legal or policy question to the support address listed in your account settings. Include your account ID and a clear description of the issue.
Your account data and session activity are held in line with the retention and security practices described in this section. We do not share your personal information with third parties outside of what is required to process your transactions through Touch 'n Go eWallet, Boost, or GrabPay, and to meet any reporting obligations under applicable law.
We retain account records for as long as your account is active and for a further period required by applicable law. The specific retention window for your region is shown in your account privacy settings after login.
We use session cookies to maintain your login state and functional cookies to remember your lobby preferences. No tracking cookies are placed without your acknowledgement at the cookie consent prompt.
Your account is protected by the authentication method you set at registration. If you suspect unauthorised access, use the security settings page to update your credentials immediately, then contact support.
To request a change to how your data is handled, or to ask which data we hold, write to support through the contact form in your account dashboard. We will respond with what is actionable under current policy.
Common questions about your account rights, data handling, and how this policy applies in Malaysia.
Yes, where access is permitted under local law. Availability depends on the eligible region you are in. Open your account settings to see the jurisdiction shown against your profile, and contact support if the region listed does not match your location.
Log in and go to the Account section. Your registered details, transaction history, and session records are all visible there. If you need a fuller export, submit a request through the contact form in your dashboard and include your account ID.
Yes. Open the Account page after login and use the Edit option next to the field you want to update. Fields tied to identity verification will walk you through the required steps before the change takes effect.
We retain a minimum set of records for the period required by applicable law after account closure. We will confirm the specific retention window in writing when you submit a closure request through support. Data not required for legal compliance is removed.
Contact our support team via live chat or the account contact form. Share your account ID and the transaction reference shown in your wallet history. For Touch 'n Go eWallet, Boost, or GrabPay queries, our team can flag the record to the relevant payment rail on your behalf.
We post a notification in your account notification centre when the policy is updated. The updated version carries a new effective date at the top of the page. Continuing to use your account after that date is treated as acceptance of the revised terms.